The software application Radha Krishna Jewellery (hereinafter referred to as an ‘app’) managed by Radha Krishna Jewellery a company incorported under the Companies Act, 2013 with its registered office at Ramanagar, Agartala, Tripura - 799002, India. We highly value each one of our user’s trust and therefore we thrive to provide the most secure transaction and information exchange interface. Please continue reading to the following statement to learn more about our information gathering and dissemination practices.
Please be informed:
1. Our privacy policies are subjected to change any time without any prior notice that will be updated on the website immediately after they are commissioned by the company. We will make every possible effort to keep you updated about the changes, if any, to the policy, you are advised to review the policy from time to time.
3. We also regret to inform you that we will not be able to register you for any of our services if you do not in agreement with any of these terms.
When you use our app(s), we collect and store your personal information which is provided by you time to time based on our demand. By doing so we intend to provide you a smooth, safe and customized experience based on you taste and interests to increase the usability of our app(s) for you by providing services that most likely meets your needs and to make your overall experience safer and easier. While doing so, we collect personal information from you that we consider necessary for achieving the purpose.
To use our software platform it is mandatory to register yourself using the app. We do not provide any of our service directly to any anonymous entity unless you are a customer being served through our authorised retail outlet(s) in which case the person/entity providing you the service is known to us and has already completed the registration process. Where possible we mark the fields which are required and also those that are optional. In absence of any such marking all the fields should be considered as “required field(s)”. We further use this information to conduct research on user demographics, interests and behaviours to understand user behaviour and understand the demands and keep our users protected. This information is compiled and analysed on an aggregated basis.
If you wish to transact or order services on our app(s), we may collect (few or all) information about transaction behaviours and some additional information may also get collected such as service address, billing address, current geo location of device, etc.
If there is a provision and you choose to post a message related to any transaction, we collect and store that message which is further retained by us in future to provide customer support, resolve disputes, and troubleshoot information as permitted by the law of India.
If you send us personal correspondence, such as email or letters, or if other users or third parties send us information about your activities on the app, we may collect such information into a file exclusive to you.
We collect personally identifiable information (email address, name, phone number etc.) from you when you register with us. We do use your contact information to build your profile to avail various services on our platform.
We may also use automatic OTP (One Time Password) verification algorithm within the mobile application that is intended to automate the phone number verification process, so that user do not have to enter the OTP (One Time Password) sent over the SMS to user's phone number. This feature is only intended to automate the verification process.
We do not collect or read any messages on your mobile device from any sender ID except the one(s) used by the respective authentication service to verify the OTP.
We try to use the information provided by you in the wisest way possible to give you the services that meets you needs and request. We market our services to you based on your personal information so that we could recommend you services that could be specific to your requirements at higher priority so as to make your activities faster by eliminating the time required to search though the entire list of services every time you make a transaction unless you intentionally attempt to scroll through them.
Your information is further used to resolve disputes, troubleshoot problems, collect money from your end, recommend you about new online and offline offers, updates, products and services. We also use you information to detect and protect us against error, fraud, and other criminal activities, enforce our terms and as otherwise described to you at the time of collection.
We identify and store your IP address to monitor communication between our servers and the app(s) in order to diagnose potential problems and administer the app(s). We also use your IP address to identify you and also gather broader demographic data about yourself.
We may demand more details about yourself from time-to-time to offer you products and services that you may be interested in.
We may share your information with our other corporate entities and affiliates in an attempt to provide you service.
You’re personally identifiable information such as email address, phone number, name, credit card/debit card/ UPI Id/Other payment instruments details, geo location, etc. provided by you, to our corporate entities and affiliates may be used for the course of making transaction.
We may also disclose anonymised data extracted from your personal information to third party entities. This disclosure may be required for us to provide you access to our Services and also help the service providers provide you with the services and offers best suitable for you, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We do not offer any guarantee on the further sale of your information shared with third party entities which you give them when you attempt to purchase or avail a service on the app(s) that are provided by the same third party service provider. Service providers may further sell your information to other entities. Please read the policies related to sharing of user information held by the product or service provider before purchasing any product or service from the same.
During the first time use the application may ask for few permissions as required by the app to provide various services to you as mentioned below:
This feature is used to allow the user to select files from the storage which shall be uploaded completely under the user's concent to be provided as documentation to request services through this app.
Further this feature is also used to download files from the beckend server with user's concent to manage various services of the app.
This app has a feature of one-touch call to a maintained list of contacts resources. To avail the one touch call feature the app needs permission to make calls.
This app has a features to scan QR Codes, this feature shall be used to validate documents issued through this app platform using the embedded unique value within the QR code(s).
In order to temporarily capture images of the QR code(s) the app needs access to the Camera Hardware of the device.
Please Note: This app only uses the rear facing camera hardware of the device and donot store any image during the active camera hardware session.
Please Note: All the camera sessions are started only by user's action and the app possess no feature to start camera sessions without user's action.
Any active camera session shall be stopped immediately by the app logic when the camera feed window is not visible to the user during UI interaction.
The app shall only capture a temporary image of the camera feed if-and-only-if a QR code is detected within the camera feed during an active camera session started by the user.
To protect from alteration, misuse and loss of your information we maintain strict security measures on our app(s). We the information transfer between the server and the app happens through a secure server and through secure communication protocols that ensures complete safety of you information when you change or access your account information. We always maintain strict security guidelines to protect your information that is under our possession against unauthorized access.
We make only relevant promotional and marketing related communications with our users from time to time. But we also maintain that all of our users have the right to opt-out of receiving communications from our side that the user considers un-necessary or irrelevant.